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LEGAL & SLAs

Terms, privacy and service levels

The commitments behind the marketing, in plain language. Full documents are being finalised; the summary below is accurate today and the entity details are on the public record.

COMPANY DETAILS

Legal name
Kicked SRL
Reg. Com.
J2025037766002
CUI
51862990
VAT
RO51862990
Registered office
Pitești, Argeș, RO
Contact
hello@kicked.ro
DOCUMENTS

The commitments, summarised

01

Service levels

FULL DOCUMENT IN PREPARATION

Hosting runs on our own network, monitored continuously, with a real incident phone line. Uptime targets, response times and remedies are set per plan in your service agreement — no blanket "99.99%" we cannot stand behind. Backups are verified by actually restoring them.

02

Data residency & GDPR

FULL DOCUMENT IN PREPARATION

Your data lives in the EU — our points of presence are Pitești, Bucharest and Frankfurt. We are GDPR compliant, process only what a service needs, and the site itself is cookie-free with privacy-preserving analytics. A data processing agreement is available on request.

03

Terms of service

FULL DOCUMENT IN PREPARATION

Fair use, honest renewals (we tell you up front when a renewal price differs from the intro price), and no lock-in: your code, data and configuration are yours to take anywhere, and we help you leave if you ever want to. Prices are shown in euro and quoted transparently.

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